Terms of Service

Introduction

These Terms govern the sale of products and services by Lash Fantastic. By placing an order, you agree to these Terms, our Privacy Policy, Returns Policy, and Delivery Policy. It’s important to read these documents carefully as they outline our obligations to you and your rights, including returns, refunds, and how we handle your personal data.

Contact Information

Lash Fantastic, headquartered in England, is committed to providing quality lash products and services. For inquiries or assistance, please reach us at info@lash-fantastic.com.

Purchasing Products

When you order from us, we’ll confirm receipt of your order via email. Your contract with us is finalized once we send a confirmation email detailing your purchase and estimated delivery. If we can’t fulfill your order, we’ll let you know and won’t charge you.

Returns and Refunds

Due to hygiene standards, only unopened products with intact seals qualify for returns. If your product is faulty or not as described, you may be eligible for a refund or exchange. Please initiate any returns within 14 days of receipt. Note that sale items may not be returnable. For more details, check our Returns Policy.

International Orders

We do not currently accept international orders

Age Restrictions

You must be 18 or older to purchase from us. Some events may have additional age restrictions.

Account Registration

While an account isn’t required to purchase, creating one offers a streamlined checkout process and order tracking. Ensure your account information, especially your email address, is accurate and secure.

Product Information

While we strive for accuracy, product images and specifications may slightly vary. We reserve the right to limit order quantities.

Changes and Cancellations

You can request order changes or cancellations before we confirm shipment. However, we can’t guarantee all changes can be accommodated.

Delivery

Delivery costs and times vary based on your chosen method and location. We aim to meet the estimated delivery times but aren’t responsible for delays beyond our control. If delivery attempts fail, we’ll try to reach you for further instructions.

Price and Payment

Prices are as listed on our website at the time of your order and include VAT where applicable. We accept various payment methods, detailed at checkout.

Your Privacy

We respect your privacy and handle your personal data in line with our Privacy Policy.

Updates to Terms

We may update these Terms to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact Us

For any issues or questions, please email us at info@lash-fantastic.com. We’re here to help.

Governing Law

These Terms are governed by English law. Disputes can be submitted to the English courts, though you may also have the right to use alternative dispute resolution methods.